We strive to deliver your purchase with excellent service, every time.
We ship to any location in the CONTINENTAL US. (Lower 48 States)
We do not ship outside the US at this time, nor to the US Territories, including Guam, Puerto Rico and the US Virgin Islands.
If you are ordering from ALASKA, please ContactUs@PacificHomeFurniture or call 1-800-880-1507 to get more information about your purchase. Not all large furniture or highly fragile items can be shipped motor freight carrier to your location in Alaska.
All orders are shipped Monday-Friday. Weekend and holiday deliveries are excluded.
All orders are shipped directly from the manufacturer.
Smaller in-stock items leave the warehouse within 7-14 business days.
Stocked furniture will leave the warehouse within 10-21 business days.
Custom made-to-order furniture and larger items may take 40 - 70 days (custom furniture).
Please check in the product description for ship time for your item. If longer then 3-14 business days it will be stated.
Depending on the items ordered and the warehouse locations, you may receive your order in multiply shipments on separate days.
Tracking information will be released to you upon payment and processing of your order.
*It is important to note that these are estimated shipping times and cannot be guaranteed by Pacific Home Furniture.
ORDER TOTAL SHIPPING CHARGES
$0 - $50.00 $8.95
$50.01 - $80.00 $10.95
$80.01 - $99.99 $12.95
$100.00 and up FREE
Free shipping applies to the ground service rate in the continental US ONLY
UPS, FEDEX GROUND and USPS
This shipping methods will be used for all smaller items. Unfortunately, we cannot process orders to be shipped to PO Boxes, APO or FPO.
MOTOR FREIGHT CARRIER
This shipping method will be used for large furniture, heavy and highly fragile items. It is important to note that once a piece leaves our manufacturer’s facility, the remaining shipping time is beyond our control. An approximate estimate of transit time is usually 5-15 business days. Pacific Home Furniture functions as a liaison to ensure merchandise is transported safely to you, and although this process most often proceeds smoothly, delays and damages may be caused by the freight company. Pacific Home Furniture will do our absolute best to assist in getting your furniture to you in a timely manner and in good condition and will notify you immediately if we are made aware of any expected delays or problems.
When items are delivered via freight to a residential address, freight companies are not required to do anything other than to remove it from their truck. For especially heavy outdoor items, we recommend that you engage assistance in moving the items to the exact location at your home.
WHITE GLOVE DELIVERY POLICY
White Glove Delivery is a COMPLIMENTARY SERVICE on all large, heavy indoor furniture shipments and highly fragile items.
If the product does not specify white glove delivery it will be delivered as regular curbside delivery.
Your order will be delivered by experienced white glove service providers.
Excluded from this service are small furniture items, outdoor furniture, and general merchandise.
THIS SERVICE INCLUDES:
1. The delivery company will be calling you to set up a delivery time.
2. Your item(s) brought inside, carefully unpacked and put in a placement location of your choice.
3. The removal of all packing material.
4. Includes 30 minutes of setup time, depending on the item(s) delivered.
*THIS SERVICE DOES NOT INCLUDE, moving or removal of any existing furniture. PLEASE be sure that your area is cleared before delivery personnel arrive. This service also does not include removal of anything electrical, including the removal of light fixtures, electrical equipment, home electronics, or any component, electrical, or plumbing hookup.
WHAT HAPPENS WHEN YOUR ORDER IS SHIPPED BY MOTOR FREIGHT
It is important to communicate in the sales order process any special delivery considerations such as a private remote location, long narrow driveway, gated community or any other concerns you may have as our customer. This will avoid delivery delays and additional costs to you our valued customer. The motor freight carrier will contact you to schedule a delivery time for your shipment. You must be present to receive your shipment.
PLEASE NOTE: MEASURE WELL!! THIS IS EXTREMELY IMPORTANT AND YOU ARE RESPONSIBLE FOR ENSURING YOUR FURNITURE CAN BE DELIVERED INTO YOUR HOME (this will include front doors, bedroom doors, apartments, stairwells, elevators, etc.) PLEASE CONTACT US SHOULD YOU HAVE ANY CONCERNS ABOUT THE DELIVERY OF YOUR ORDER. THIS SHOULD BE COMMUNICATED IN THE SALES ORDER CONFORMATION PROCESS.
RECEIVING YOUR ORDER BY MOTOR FREIGHT
Scheduling Your Delivery
The carrier will call you 24-48 hours prior to delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to make the delivery easier for them and for you.
Carriers are only able to deliver Monday-Friday during normal business hours, and they will give you a delivery window.
Missing Your Delivery Appointment
If you are not available for your delivery appointment, you may be subject to additional fees such as storage charges and/or re-delivery. Carrier’s re-delivery fees usually range from $30-$150.
Also, keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping.
If you need to reschedule your delivery appointment, please contact the carrier at least 24 hours in advance
Bill of Lading/Delivery Receipt
PLEASE DO NOT SIGN the Bill of Lading until you have inspected the item(s). Also, please DO NOT wait to inspect the item (e.g. you are storing your furniture or you are waiting on the completion of a home improvement project). The delivery driver will wait for you to thoroughly inspect your shipment.
In Case of Damage
Pacific Home Furniture's vendors take great care in packaging their pieces to ensure safe transportation to your home. Although these items are packaged properly, in some instances transit-related damage may occur. It is imperative that you thoroughly inspect your items while the carrier is still at your home. Take the time to note any damage to your furniture on the delivery receipt and/or a Bill of Lading and report it to PacificHomeFurniture.com Customer Care within 48 hours.
*Do not sign the shipping documents without recording details of transit damage. (For example, the furniture is scratched, dented, cracked, the fabric is torn and the box is crushed on the top corner, punctured or wet).
*If your shipment looks fine at delivery, but you notice damage or a defect after the carrier leaves, immediately contact PacificHomeFurniture.com at 800-880-1507 to report the situation.
Upon inspection, if you find that your merchandise is damaged, REFUSE the item and note the Bill of Lading “Refused Due to Damage”. Damages must be reported to Pacific Home Furniture at the time of delivery by calling us toll-free at 800-880-1507. We will be unable to assist you in the repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above.
Please Note: Custom furniture is not returnable even if damage in transit occurs. Instead, the freight company has the right to have the piece repaired back to the manufacturer's standards at their expense. They do this by sending the piece to a furniture medic or back to the manufacturer for repair. If the freight carrier determines the piece cannot be repaired, you have the right to be reimbursed for your purchase or have another piece sent at no additional charge and shipped out to you as soon as possible
Please do the following:
Take several pictures showing the affected area(s).
DO NOT discard any of the shipping box or packing materials.
DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
DO NOT ship the item back to PacificHomeFurniture.com without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.
*DO NOT sign the shipping documents until you have thoroughly inspected all your items!
If you have plans to be out of town prior to the expected delivery of your furniture or bulky merchandise, please notify us so that we can contact the manufacturer or the shipping company. Any storage fees will be the customer’s responsibility and, if charged to Pacific Home Furniture, will be charged back to the customer. The item(s) could be subject to storage fees and additional delivery charges. You will be provided all tracking information regarding your delivery.